Privacy Policy

This Privacy Policy explains how Frontier Accounting LLC (“Frontier,” “we,” “us,” or “our”) collects, uses, protects, and shares information in connection with the Frontier close-and-compliance platform (the “Service”). The Service is a business tool used by Frontier to deliver bookkeeping, reconciliation, financial reporting, and compliance services to its clients.

1. Who this policy covers

The Service is a business-to-business application. The people who use it are Frontier personnel and authorized client representatives acting on behalf of a business. We do not offer the Service to consumers for personal, family, or household purposes, and we do not knowingly collect information from anyone under 18.

2. Information we collect

Account information

When you sign in, our authentication provider collects basic account details such as your name, email address, and the client organization you belong to. We use this to identify you and control access.

Financial and accounting data

To provide the Service we access business financial records belonging to our clients — for example, charts of accounts, trial balances, account balances, transactions, vendors, classes and locations, and related reporting data. Where a client has connected QuickBooks Online, this data is accessed through Intuit’s API as described below.

Usage and technical data

We collect limited technical information needed to operate and secure the Service, such as log data, timestamps, and error diagnostics. We do not use this data for advertising.

3. QuickBooks Online and Intuit data

When a client connects their QuickBooks Online company, we connect through Intuit’s authorized OAuth 2.0 process. Specifically:

• We never receive or store your QuickBooks username or password.Authentication happens on Intuit’s own sign-in screen.
• Our connection is read-only. We retrieve accounting data for reporting, reconciliation, and compliance work; we do not write changes back to your books.
• We store the OAuth access and refresh tokens Intuit issues so we can retrieve your data on your behalf. These tokens are encrypted at rest and are scoped to a single client organization.
• We use QuickBooks data only to provide the Service to the client that authorized the connection. We do not use it for any unrelated purpose.

Our access to and use of information received from Intuit APIs adheres to the Intuit Developer terms and applicable Intuit policies. Your use of QuickBooks Online itself is governed by Intuit’s own privacy policy.

4. How we use information

• To provide, operate, and maintain the Service.
• To perform bookkeeping, reconciliation, reporting, and compliance work for our clients.
• To authenticate users and secure the Service.
• To diagnose problems, improve reliability, and comply with our legal and professional obligations.

5. We do not sell your data

We do not sell, rent, or trade your data, and we do not use it for third-party advertising. We share information only as needed to run the Service — for example, with service providers that host our infrastructure, manage authentication, or provide the QuickBooks connection — and only under obligations of confidentiality. We may also disclose information if required by law or to protect our legal rights.

6. How we protect your data

• OAuth tokens and other secrets are encrypted at rest using strong, industry-standard encryption.
• Each client organization’s data is logically isolated so one client cannot access another client’s records.
• Connections to Intuit and other services use encrypted transport (TLS).
• Access to client data is limited to authorized Frontier personnel who need it to perform the Service.

No method of transmission or storage is perfectly secure, but we work to protect your information using reasonable and appropriate safeguards.

7. Data retention

We retain client financial data for as long as we provide the Service to that client and as needed to meet professional, tax, and legal recordkeeping obligations. When a QuickBooks connection is disconnected, we revoke the tokens at Intuit and delete the stored tokens for that client (see below).

8. Disconnecting QuickBooks

You can disconnect QuickBooks at any time from the Integrations area of your workspace. When you disconnect, we call Intuit’s OAuth token-revocation endpoint to revoke our access to your company, and we delete the stored access and refresh tokens for your client organization. You can also review or remove connected apps from within your QuickBooks Online account settings at Intuit.

9. Your choices and rights

Because we typically process financial data on behalf of our business clients, requests to access, correct, or delete data are usually handled through the client engagement. If you believe we hold information about you and would like to make a request, contact us using the details below and we will respond consistent with applicable law.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the Service or by other reasonable means.

11. Contact us

Questions about this policy or your data can be sent to Frontier Accounting LLC at jordan@frontieraccounting.llc. Frontier Accounting LLC is based in Middleton, Idaho, USA.